This Privacy Policy explains how Silk Survey Plum Duck processes personal data when you use silksurveyplumduck.website or communicate with us in connection with our software development services for businesses.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also have the right to receive a copy of data you provided in a portable format in some circumstances. We may need to verify your identity before responding.
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing activity involved. We may ask for information needed to confirm your identity and assess the request. If we cannot comply fully, we will explain the reason where the law requires us to do so.
We keep personal data only for as long as needed for the purpose for which it was collected, including service delivery, recordkeeping, security, and compliance. When data is no longer required, we delete it, anonymize it, or retain it in a limited archive if the law or a legitimate business need requires continued storage.
If we make material changes, we will revise the policy text and may provide additional notice where appropriate. The date of the latest update should be checked each time you review this page.
We may collect identifiers and contact details, business information you submit, account or project details, communications, technical data such as device and browser information, usage data, and cookie-related data. In a business software context, this may include information needed to respond to inquiries, provide development services, manage projects, and maintain the security and performance of the site.
We receive personal data directly from you when you contact us, request services, or provide project information. We also collect data automatically through the website and related systems, including logs, analytics outputs, and cookie data. In some cases, we may receive limited information from service providers or business partners involved in operating the site or supporting service delivery.
We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. Where required, non-essential cookies are used only with consent.
You can manage cookies through your browser settings and any consent tools made available on the site. Blocking some cookies may affect site functionality, preferences, or analytics. Where consent is required, non-essential cookies should not be set until consent is given.
For GDPR purposes, we act as a controller for personal data processed through this website and related business communications, unless we clearly state otherwise in a specific context. We rely on lawful bases such as consent, contract performance, legal obligation, and legitimate interests, depending on the activity involved.
Where GDPR applies, you may have the right to access your data, request rectification or erasure, restrict or object to processing, and request data portability. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You may also lodge a complaint with a competent supervisory authority.
We use personal data to operate the website, respond to inquiries, provide and improve our software development services, manage business relationships, maintain security, analyze site performance, administer records, and meet legal obligations. We may also use data to detect misuse, resolve disputes, and support internal reporting and compliance.
We may share personal data with hosting providers, analytics providers, communication tools, professional advisers, and other service providers that process data on our behalf. We may also share information with business clients or counterparties when needed to perform a contract, manage a project, or respond to a request you made.
We may disclose personal data when necessary to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where disclosure is needed to protect rights, safety, or the integrity of our services.
